Visionary Product Design Leader

Highly-accomplished professional with 15+ years of expertise, poised to elevate organizations as a UX Leader through visionary leadership, strategic planning, and commitment to creating exceptional user-centric and omni-channel experiences. Proven success in driving exceptional user experiences through innovative strategies and cutting-edge design. Extensive expertise in directing and leading cross-functional teams to deliver highly intuitive and engaging digital products. Track record of optimizing user interfaces and workflows to enhance customer satisfaction and achieve business objectives. Strong ability to analyze data and user feedback to inform UX decisions, resulting in measurable improvements in conversion rates and user retention. Adept at leveraging industry best practices and emerging trends to create impactful and memorable brand experiences.
Curious about what I do outside of work?

• 2022 In House Design Award for Web Design HomeServe.ca
• 2021 In House Design Award for HomeServe App
• 2020 HomeServe President’s Award Winner for Payment Portal
  

Soft Skills

• Business Strategy
• Customer Experience
• Product Management
• User Experience Design
• Mentorship
• Performance Reviews
• Professional Development, 1:1s
• Prioritization
• UX Workshops

Hard Skills

• Accessibility
• Adobe Creative Suite
• Advanced Prototyping
• DSM Management
• FIGMA
• Front End Developer: HTML, CSS, React, Javascript
• Interaction Design
• Journey Mapping/Wireframing
• Persona Building
• Sketch
• User Research
• User Story Mapping
• Usability Testing

New York University SPS - NY, 2012
Certificate in Information Architecture

St. Michael’s College - VT, 2002
BA in Journalism and Communications, Minor in Computer Science