East Northport, New York

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Visionary UX Design Leader

15+ years of expertise driving enterprise-wide digital transformation and UX strategy across complex, regulated environments. Proven track record leading multidisciplinary teams through platform modernization, scaling design systems, and delivering measurable business impact through user-centered innovation. Expert in navigating ambiguity and fostering cross-functional collaboration across product, engineering, and business stakeholders to create accessible, intuitive experiences that drive growth.

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Curious about what I do outside of work?

Experience snapshot:

HS
American Express Vacations
Applied Visions
The EGC Group

Our work

Consumer electronics initiative
Consumer Electronics Initiative
HS payment portal & tune up scheduling
HS payment portal & tune up scheduling
A persona for automation
HS Charlie bot persona
Growth initiative for Canada
Designed a website for growth of business in Canada
Propelling online growth since 2017
Propelling online growth since 2017
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Jackie Candelas - Smiling

Jacquelyn Candelas' Profile

Highly-accomplished professional with 15+ years of expertise, poised to elevate organizations as a UX Leader through visionary leadership, strategic planning, and commitment to creating exceptional user-centric and omni-channel experiences. Proven success in driving exceptional user experiences through innovative strategies and cutting-edge design. Extensive expertise in directing and leading cross-functional teams to deliver highly intuitive and engaging digital products. Track record of optimizing user interfaces and workflows to enhance customer satisfaction and achieve business objectives. Strong ability to analyze data and user feedback to inform UX decisions, resulting in measurable improvements in conversion rates and user retention. Adept at leveraging industry best practices and emerging trends to create impactful and memorable brand experiences.
Curious about what I do outside of work?

  • UX Metrics to Drive your Organization, Center Centre, 2024

  • How to Win Stakeholders & Influence Decisions, Center Centre, 2023
  • Strategic Thinking, 2023
  • Figma for UX Design, 2021
  • Communication within Teams, 2021
  • Customer Experience Journey Mapping, 2021
  • Visual Design Certificate DesignLab, Mentor: Andrew Schall, 2017

    • Soft Skills

    • Business Strategy
    • Customer Experience
    • Product Management
    • User Experience Design
    • Mentorship
    • Performance Reviews
    • Professional Development, 1:1s
    • Prioritization
    • UX Workshops

    Hard Skills

    • Accessibility
    • Adobe Creative Suite
    • Advanced Prototyping
    • DSM Management
    • FIGMA
    • Front End Developer: HTML, CSS, React, Javascript
    • Interaction Design
    • Journey Mapping/Wireframing
    • Persona Building
    • Sketch
    • User Research
    • User Story Mapping
    • Usability Testing

    New York University SPS - NY, 2012
    Certificate in Information Architecture

    St. Michael’s College - VT, 2002
    BA in Journalism and Communications, Minor in Computer Science

    Jackie was my manager for 2+ years at HomeServe where she led, supported, and encouraged me as a UI/UX designer. She was a great manager who helped me grow and succeed, as she allowed me to experiment and try new ideas to help innovate our designs and processes throughout our time together. She is a smart, thoughtful designer who always keeps the user at the center of the process and always fought and strived for creating the best user experience possible at HomeServe. It was an absolute pleasure working with and learning from Jackie, and I am grateful for the time I was able to spend working under her tutelage.

    Steve Smiling

    Stephen Viesto

    UX Product Designer, NESN